We’ve expanded our Support Operations within CrowdTangle to better serve our users. We have a team that’s spread across the globe, with staff in New York, London, Singapore, and Los Angeles.
When is Support Operations available?
Our hours of operation are:
Singapore: 9am-6pm SGT
London: 9am-6pm GMT
NYC: 9am-6pm EST
L.A.: 9am-6pm PST
How can I access Support Operations?
You can either reach out via email to firstname.lastname@example.org or you can ask us a question within CrowdTangle by opening the support window in the lower right of the screen.
What kinds of questions can I get answered by Support Operations?
We are here to help with any operational or technical issue that you might be experiencing. We can help with a specific question about how to do something in CrowdTangle or help you understand what you’re seeing on your end in any part of the product.
For Instance, you can ask about:
- Login issues
- Account administration
- Product how-to questions
- Product feedback / feature requests
- Data discrepancy issue or metrics questions
- API access and questions
- Getting access to CrowdTangle for your teammates
Is support available in languages other than English?
Currently we can offer support in English, and we recently expanded to offer support in Spanish and Portuguese as well. A number of online resources are translated into multiple languages, however, and can be found at crowdtangle.com/resources.
How long does it usually take to get a response?
We typically respond within a few hours in English, and a bit longer for Spanish and Portuguese.
Do you work on Holidays?
Yes, we provide limited coverage on most holidays. However, it may take us a bit longer to get to your question.