We’ve expanded our Support Operations within CrowdTangle to better serve our users. We have a team that’s spread across the globe, with staff in New York, London and Singapore.
When is Support Operations available?
Our hours of operation are:
Singapore: 9am-6pm SGT
London: 9am-6pm GMT
NYC: 9am-6pm EST
How can I access Support Operations?
You can either reach out via email to firstname.lastname@example.org or you can ask us a question within CrowdTangle by opening the support window in the lower right of the screen.
What kinds of questions can I get answered by Support Operations?
We are here to help with any operational or technical issue that you might be experiencing. We can help with a specific question about how to do something in CrowdTangle or help you understand what you’re seeing on your end in any part of the product.
For Instance, you can ask about:
- Login issues
- Account administration
- Product how-to questions
- Product feedback / feature requests
- Data discrepancy issue or metrics questions
- API access and questions
- Getting access to CrowdTangle for your teammates
Who is on Support Operations team?
We currently have 10 people across three cities. Here we are saying hi!
Is support available in languages other than English?
Currently we can offer support in English. A number of online resources are translated into multiple languages, however, and can be found at crowdtangle.com/resources
How long does it usually take to get a response?
We typically respond within a few hours.
Do you work on Holidays?
Yes, we provide limited coverage on most holidays. However, it may take us a bit longer to get to your question.