CrowdTangle

Elena

A regularly curated list of the most commonly asked questions

FAQs and Troubleshooting

FAQ: General CrowdTangle Questions

FAQ: Chrome Extension

FAQ: Access & Logging In

FAQ: Live Displays

FAQ: Notifications

FAQ: Lists

FAQ: Intelligence & Leaderboards

FAQ: Saved Search

General Product FAQs

Filter by topics and industries in Search

FAQ: Page Category Filter

Refine CrowdTangle Search results to see posts from Pages or public groups that are highly relevant to a specific city, state or country.

FAQ: Local Relevance Filter

Gain more insights about when videos have been crossposted and shared.

FAQ: Posts with this video

Learn more about our latest update to Search

FAQ: Discover Top Posts

A Global Page is one with a different Page in each country

How do you handle Global Pages?

FAQ: Video Length

How to save a search in CrowdTangle Search.

FAQ: My Saved Searches

Filter post results by country in lists and search

FAQ: Page Admin Country Filters

How to download Tweet histories and lists from your Twitter dashboards.

FAQ: Downloading Twitter Data

We've added IGTV to CrowdTangle. Learn More.

FAQ: IGTV

“My Favorites” section is visible in the side navigation accordions for Lists, Saved Searches, and Saved Posts.

My Favorites

What you need to know about searching for URLs

FAQ: Link Search

CrowdTangle Bot

Features

We create benchmarks and use those to compare to posts

How is overperforming calculated?

Generally it's: (actual interactions) / (expected interactions), but the details get complicated

How do you calculate overperforming scores?

The totals row on top comes from a different source than the links listed below

Chrome Extension: Why do the items add up to more than the totals?

There are few different ways we calculate interaction rate.

How is interaction rate calculated?

overperforming, underperforming, interaction rate, interactions, video views, reach, and more!

FAQ: Posts and Post Analytics

FAQ: Intelligence Follower Graphs

CrowdTangle will now use Followers as the default metric to measure a Facebook Page's audience size.

FAQ: Followers

The answer: Different measurement techniques

Why are numbers different in CrowdTangle, Page Insights, and Creator Studio?

An overview of CrowdTangle's Interactions Per Post metric

FAQ: Interactions Per Post

Metrics

Why didn't my post show up in the Chrome Extension?

You're right -- but we're refreshing them in the background

Instagram photos are broken!

Good news: Under Dashboard Settings is a "delimiter" setting that you can edit

Help! My CSV download looks terrible

It depends! Most of the time, you don't need to.

Do I want to include URLs?

Are you seeing "There are no dashboards linked to this Facebook account"?

I don't have access to CrowdTangle, but I used to.

For when you're tracking a campaign or looking for specific links on a given website

How to Search for Query Parameters in a Link

Log out of Facebook, log back in to the right Facebook account, log out of CrowdTangle, then log back in.