FAQs and Troubleshooting

FAQ: Discover Top Posts

Learn more about our latest update to Search

Written by Will Bleakley
Updated over a week ago

FAQ: Interactions Per Post

An overview of CrowdTangle's Interactions Per Post metric

Written by Amber Burgess
Updated over a week ago

CrowdTangle Search FAQ

Get your questions answered about CrowdTangle Search.

Written by Will Bleakley
Updated over a week ago

FAQ: Intelligence Follower Graphs

Written by Will Bleakley
Updated over a week ago

FAQ: Support Operations

How to contact CrowdTangle Support Operations and get your questions answered.

Written by Reva Gaur
Updated over a week ago

FAQ: Live Displays for Secretaries of State

Written by Nichole
Updated over a week ago

FAQ: Link Search [BETA]

What you need to know about Link Search

Written by Derek Silverman
Updated over a week ago

FAQ: IGTV

We've added IGTV to CrowdTangle. Learn More.

Written by Will Bleakley
Updated over a week ago

FAQ: Downloading Twitter Data

How to download Tweet histories and lists from your Twitter dashboards.

Written by Will Bleakley
Updated over a week ago

Academics & Researchers FAQ

Frequently Asked Questions for academics and researchers using CrowdTangle.

Written by Naomi Shiffman
Updated over a week ago

FAQ: Country Filters

Filter post results by country in lists and search

Written by Will Bleakley
Updated over a week ago

FAQ: Posts with this video

Gain more insights about when videos have been crossposted and shared.

Written by Will Bleakley
Updated over a week ago

CrowdTangle Codebook

Written by Naomi Shiffman
Updated yesterday

CrowdTangle Bot

Why we were pinging your web server

Written by Matt Garmur
Updated over a week ago

The Secrets of URL Redirection

Or "Why didn't my post show up in the Chrome Extension?"

Written by Todd Kamin
Updated over a week ago

Why are numbers different in CrowdTangle, Page Insights, and Creator Studio?

The answer: Different measurement techniques

Written by Carlin Scrudato
Updated over a week ago

My Favorites

“My Favorites” section is visible in the side navigation accordions for Lists, Saved Searches, and Saved Posts.

Written by Derek Silverman
Updated over a week ago

FAQ: Video Length

Written by Derek Silverman
Updated over a week ago

Email Opt-in/Verification

What is CrowdTangle? Who is trying to email me?

Written by Matt Garmur
Updated over a week ago

FAQ: Notifications

Written by Derek Silverman
Updated over a week ago

Chrome Extension: Why do the items add up to more than the totals?

The totals row on top comes from a different source than the links listed below

Written by Matt Garmur
Updated over a week ago

FAQ: Chrome Extension

Written by Derek Silverman
Updated over a week ago

How do you calculate overperforming scores?

Generally it's: (actual interactions) / (expected interactions), but the details get complicated

Written by Matt Garmur
Updated over a week ago

Instagram photos are broken!

You're right -- but we're refreshing them in the background

Written by Matt Garmur
Updated over a week ago

FAQ: General CrowdTangle Questions

Written by Derek Silverman
Updated over a week ago

FAQ: Saved Search

Written by Derek Silverman
Updated over a week ago

FAQ: Live Displays

Written by Derek Silverman
Updated over a week ago

FAQ: Intelligence & Leaderboards

Written by Derek Silverman
Updated over a week ago

FAQ: Access & Logging In

Written by Derek Silverman
Updated over a week ago

FAQ: Posts and Post Analytics

overperforming, underperforming, interaction rate, interactions, video views, reach, and more!

Written by Derek Silverman
Updated over a week ago

FAQ: Lists

Written by Derek Silverman
Updated over a week ago

Help! I logged in to the wrong Facebook account, and now CrowdTangle doesn't know who I am

Log out of Facebook, log back in to the right Facebook account, log out of CrowdTangle, then log back in.

Written by Matt Garmur
Updated over a week ago

Do I want to include URLs?

It depends! Most of the time, you don't need to.

Written by Matt Garmur
Updated over a week ago

How do you handle Global Pages?

A Global Page is one with a different Page in each country

Written by Matt Garmur
Updated over a week ago

How to Search for Query Parameters in a Link

For when you're tracking a campaign or looking for specific links on a given website

Written by George
Updated over a week ago

I don't have access to CrowdTangle, but I used to.

Are you seeing "There are no dashboards linked to this Facebook account"?

Written by George
Updated over a week ago

Help! My CSV download looks terrible

Good news: Under Dashboard Settings is a "delimiter" setting that you can edit

Written by Matt Garmur
Updated over a week ago

How do I change my email address inside CrowdTangle?

Find it inside the Gear menu, under Edit Email Address.

Written by Matt Garmur
Updated over a week ago

What data is CrowdTangle tracking?

Many accounts come in automatically, but users can always add any accounts they like.

Written by Lauren Fraser
Updated over a week ago

How is overperforming calculated?

We create benchmarks and use those to compare to posts

Written by Asha Phillips
Updated over a week ago

How is interaction rate calculated?

There are few different ways we calculate interaction rate.

Written by Matt Garmur
Updated over a week ago

API Changes - Post IDs

Make sure your API tools are ready to accommodate CrowdTangle Post ID changes on October 20, 2020.

Written by Naomi Shiffman
Updated over a week ago