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FAQs and Troubleshooting
FAQs and Troubleshooting

A regularly curated list of the most commonly asked questions

Tess avatar
By Tess1 author37 articles

General Product FAQs


FAQ: General CrowdTangle Questions
FAQ: Chrome Extension
FAQ: Access & Logging In
FAQ: Live Displays
FAQ: Notifications
FAQ: Lists
FAQ: Intelligence & Leaderboards
FAQ: Saved Search

Features


FAQ: Page Category Filter
FAQ: Local Relevance Filter
FAQ: Posts with this video
FAQ: Discover Top Posts
How do you handle Global Pages?
FAQ: Video Length
FAQ: My Saved Searches
FAQ: Page Admin Country Filters
FAQ: IGTV
My Favorites
FAQ: Link Search
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Metrics


How is overperforming calculated?
How do you calculate overperforming scores?
Chrome Extension: Why do the items add up to more than the totals?
How is interaction rate calculated?
FAQ: Posts and Post Analytics
FAQ: Intelligence Follower Graphs
FAQ: Followers
Why are numbers different in CrowdTangle, Page Insights, and Creator Studio?
FAQ: Interactions Per Post

Troubleshooting


Why didn't my post show up in the Chrome Extension?
Instagram photos are broken!
Help! My CSV download looks terrible
Do I want to include URLs?
I don't have access to CrowdTangle, but I used to.
How to Search for Query Parameters in a Link
Help! I logged in to the wrong Facebook account, and now CrowdTangle doesn't know who I am
How do I change my email address inside CrowdTangle?
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