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All Collections
FAQs and Troubleshooting
FAQs and Troubleshooting
A regularly curated list of the most commonly asked questions
+5
38 articles in this collection
Written by
Derek Silverman,
Matt Garmur,
Carlin Scrudato
and 5 others
General Product FAQs
FAQ: General CrowdTangle Questions
Written by
Derek Silverman
Updated over a week ago
FAQ: Chrome Extension
Written by
Derek Silverman
Updated over a week ago
FAQ: Access & Logging In
Written by
Derek Silverman
Updated over a week ago
FAQ: Live Displays
Written by
Derek Silverman
Updated over a week ago
FAQ: Notifications
Written by
Derek Silverman
Updated over a week ago
FAQ: Lists
Written by
Derek Silverman
Updated over a week ago
FAQ: Intelligence & Leaderboards
Written by
Derek Silverman
Updated over a week ago
FAQ: Saved Search
Written by
Derek Silverman
Updated over a week ago
Features
FAQ: Page Category Filter
Filter by topics and industries in Search
Written by
Will Bleakley
Updated over a week ago
FAQ: Local Relevance Filter
Refine CrowdTangle Search results to see posts from Pages or public groups that are highly relevant to a specific city, state or country.
Written by
Amber Burgess
Updated over a week ago
FAQ: Posts with this video
Gain more insights about when videos have been crossposted and shared.
Written by
Will Bleakley
Updated over a week ago
FAQ: Discover Top Posts
Learn more about our latest update to Search
Written by
Will Bleakley
Updated over a week ago
How do you handle Global Pages?
A Global Page is one with a different Page in each country
Written by
Matt Garmur
Updated over a week ago
FAQ: Video Length
Written by
Derek Silverman
Updated over a week ago
FAQ: My Saved Searches
How to save a search in CrowdTangle Search.
Written by
Will Bleakley
Updated over a week ago
FAQ: Page Admin Country Filters
Filter post results by country in lists and search
Written by
Will Bleakley
Updated over a week ago
FAQ: Downloading Twitter Data
How to download Tweet histories and lists from your Twitter dashboards.
Written by
Will Bleakley
Updated over a week ago
FAQ: IGTV
We've added IGTV to CrowdTangle. Learn More.
Written by
Will Bleakley
Updated over a week ago
My Favorites
“My Favorites” section is visible in the side navigation accordions for Lists, Saved Searches, and Saved Posts.
Written by
Derek Silverman
Updated over a week ago
FAQ: Link Search
What you need to know about searching for URLs
Written by
Derek Silverman
Updated over a week ago
CrowdTangle Bot
Why we were pinging your web server
Written by
Matt Garmur
Updated over a week ago
Metrics
How is overperforming calculated?
We create benchmarks and use those to compare to posts
Written by
Asha Phillips
Updated over a week ago
How do you calculate overperforming scores?
Generally it's: (actual interactions) / (expected interactions), but the details get complicated
Written by
Matt Garmur
Updated over a week ago
Chrome Extension: Why do the items add up to more than the totals?
The totals row on top comes from a different source than the links listed below
Written by
Matt Garmur
Updated over a week ago
How is interaction rate calculated?
There are few different ways we calculate interaction rate.
Written by
Matt Garmur
Updated over a week ago
FAQ: Posts and Post Analytics
overperforming, underperforming, interaction rate, interactions, video views, reach, and more!
Written by
Derek Silverman
Updated over a week ago
FAQ: Intelligence Follower Graphs
Written by
Will Bleakley
Updated over a week ago
FAQ: Followers
CrowdTangle will now use Followers as the default metric to measure a Facebook Page's audience size.
Written by
Will Bleakley
Updated over a week ago
Why are numbers different in CrowdTangle, Page Insights, and Creator Studio?
The answer: Different measurement techniques
Written by
Carlin Scrudato
Updated over a week ago
FAQ: Interactions Per Post
An overview of CrowdTangle's Interactions Per Post metric
Written by
Amber Burgess
Updated over a week ago
Troubleshooting
Why didn't my post show up in the Chrome Extension?
The Secrets of URL Redirection
Written by
Todd Kamin
Updated over a week ago
Instagram photos are broken!
You're right -- but we're refreshing them in the background
Written by
Matt Garmur
Updated over a week ago
Help! My CSV download looks terrible
Good news: Under Dashboard Settings is a "delimiter" setting that you can edit
Written by
Matt Garmur
Updated over a week ago
Do I want to include URLs?
It depends! Most of the time, you don't need to.
Written by
Matt Garmur
Updated over a week ago
I don't have access to CrowdTangle, but I used to.
Are you seeing "There are no dashboards linked to this Facebook account"?
Written by
George
Updated over a week ago
How to Search for Query Parameters in a Link
For when you're tracking a campaign or looking for specific links on a given website
Written by
George
Updated over a week ago
Help! I logged in to the wrong Facebook account, and now CrowdTangle doesn't know who I am
Log out of Facebook, log back in to the right Facebook account, log out of CrowdTangle, then log back in.
Written by
Matt Garmur
Updated over a week ago
How do I change my email address inside CrowdTangle?
Find it inside the Gear menu, under Edit Email Address.
Written by
Matt Garmur
Updated over a week ago