FAQs and Troubleshooting
A regularly curated list of the most commonly asked questions
By Tess1 author37 articles
How is overperforming calculated?
How do you calculate overperforming scores?
Chrome Extension: Why do the items add up to more than the totals?
How is interaction rate calculated?
FAQ: Posts and Post Analytics
FAQ: Intelligence Follower Graphs
Why are numbers different in CrowdTangle, Page Insights, and Creator Studio?
FAQ: Interactions Per Post
Why didn't my post show up in the Chrome Extension?
Instagram photos are broken!
Help! My CSV download looks terrible
Do I want to include URLs?
I don't have access to CrowdTangle, but I used to.
How to Search for Query Parameters in a Link
Help! I logged in to the wrong Facebook account, and now CrowdTangle doesn't know who I am
How do I change my email address inside CrowdTangle?