FAQs and Troubleshooting

About Us

Learn more about CrowdTangle

Written by Will Bleakley
Updated over a week ago

FAQ: Discover Top Posts

Learn more about our latest update to Search

Written by Will Bleakley
Updated this week

CrowdTangle Search FAQ

Get your questions answered about CrowdTangle Search.

Written by Will Bleakley
Updated this week

FAQ: Interactions Per Post

An overview of CrowdTangle's Interactions Per Post metric

Written by Amber Burgess
Updated over a week ago

What doesn't CrowdTangle support?

Unsupported post types, account types, and post metrics.

Written by Michelle Mak
Updated over a week ago

FAQ: Intelligence Follower Graphs

Written by Will Bleakley
Updated over a week ago

FAQ: Support Operations

How to contact CrowdTangle Support Operations and get your questions answered.

Written by Reva Gaur
Updated over a week ago

FAQ: Live Displays for Secretaries of State

Written by Nichole
Updated over a week ago

FAQ: Link Search [BETA]

What you need to know about Link Search

Written by Derek Silverman
Updated over a week ago

FAQ: IGTV

We've added IGTV to CrowdTangle. Learn More.

Written by Will Bleakley
Updated over a week ago

FAQ: Downloading Twitter Data

How to download Tweet histories and lists from your Twitter dashboards.

Written by Will Bleakley
Updated over a week ago

Academics & Researchers FAQ

Frequently Asked Questions for academics and researchers using CrowdTangle.

Written by Naomi Shiffman
Updated over a week ago

FAQ: Country Filters

Filter post results by country in lists and search

Written by Will Bleakley
Updated over a week ago

FAQ: Posts with this video

Gain more insights about when videos have been crossposted and shared.

Written by Will Bleakley
Updated over a week ago

CrowdTangle Codebook

Written by Naomi Shiffman
Updated over a week ago

CrowdTangle Bot

Why we were pinging your web server

Written by Matt Garmur
Updated over a week ago

The Secrets of URL Redirection

Or "Why didn't my post show up in the Chrome Extension?"

Written by Todd Kamin
Updated over a week ago

Why are numbers different in CrowdTangle, Page Insights, and Creator Studio?

The answer: Different measurement techniques

Written by Carlin Scrudato
Updated over a week ago

My Favorites

“My Favorites” section is visible in the side navigation accordions for Lists, Saved Searches, and Saved Posts.

Written by Derek Silverman
Updated over a week ago

FAQ: Video Length

Written by Derek Silverman
Updated over a week ago

Email Opt-in/Verification

What is CrowdTangle? Who is trying to email me?

Written by Matt Garmur
Updated over a week ago

FAQ: Notifications

Written by Derek Silverman
Updated over a week ago

FAQ: Chrome Extension

Written by Derek Silverman
Updated over a week ago

Chrome Extension: Why do the items add up to more than the totals?

The totals row on top comes from a different source than the links listed below

Written by Matt Garmur
Updated over a week ago

How do you calculate overperforming scores?

Generally it's: (actual interactions) / (expected interactions), but the details get complicated

Written by Matt Garmur
Updated over a week ago

Instagram photos are broken!

You're right -- but we're refreshing them in the background

Written by Matt Garmur
Updated over a week ago

FAQ: General CrowdTangle Questions

Written by Derek Silverman
Updated over a week ago

FAQ: Saved Search

Written by Derek Silverman
Updated over a week ago

FAQ: Live Displays

Written by Derek Silverman
Updated over a week ago

FAQ: Intelligence & Leaderboards

Written by Derek Silverman
Updated over a week ago

FAQ: Access & Logging In

Written by Derek Silverman
Updated over a week ago

FAQ: Posts and Post Analytics

overperforming, underperforming, interaction rate, interactions, video views, reach, and more!

Written by Derek Silverman
Updated over a week ago

FAQ: Lists

Written by Derek Silverman
Updated over a week ago

Help! I logged in to the wrong Facebook account, and now CrowdTangle doesn't know who I am

Log out of Facebook, log back in to the right Facebook account, log out of CrowdTangle, then log back in.

Written by Matt Garmur
Updated over a week ago

Do I want to include URLs?

It depends! Most of the time, you don't need to.

Written by Matt Garmur
Updated over a week ago

How do you handle Global Pages?

A Global Page is one with a different Page in each country

Written by Matt Garmur
Updated over a week ago

How to Search for Query Parameters in a Link

For when you're tracking a campaign or looking for specific links on a given website

Written by George
Updated over a week ago

I don't have access to CrowdTangle, but I used to.

Are you seeing "There are no dashboards linked to this Facebook account"?

Written by George
Updated over a week ago

Help! My CSV download looks terrible

Good news: Under Dashboard Settings is a "delimiter" setting that you can edit

Written by Matt Garmur
Updated over a week ago

How do I change my email address inside CrowdTangle?

Find it inside the Gear menu, under Edit Email Address.

Written by Matt Garmur
Updated over a week ago

What data is CrowdTangle tracking?

Many accounts come in automatically, but users can always add any accounts they like.

Written by Lauren Fraser
Updated over a week ago

How is overperforming calculated?

We create benchmarks and use those to compare to posts

Written by Asha Phillips
Updated over a week ago

How is interaction rate calculated?

There are few different ways we calculate interaction rate.

Written by Matt Garmur
Updated over a week ago