FAQs and Troubleshooting

FAQ: General CrowdTangle Questions

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FAQ: Chrome Extension

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FAQ: Access & Logging In

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FAQ: Live Displays

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FAQ: Notifications

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FAQ: Lists

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FAQ: Intelligence & Leaderboards

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FAQ: Saved Search

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FAQ: Page Category Filter

Filter by topics and industries in Search

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FAQ: Local Relevance Filter

Refine CrowdTangle Search results to see posts from Pages or public groups that are highly relevant to a specific city, state or country.

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FAQ: Posts with this video

Gain more insights about when videos have been crossposted and shared.

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FAQ: Discover Top Posts

Learn more about our latest update to Search

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How do you handle Global Pages?

A Global Page is one with a different Page in each country

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FAQ: Video Length

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FAQ: My Saved Searches

How to save a search in CrowdTangle Search.

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FAQ: Page Admin Country Filters

Filter post results by country in lists and search

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FAQ: Downloading Twitter Data

How to download Tweet histories and lists from your Twitter dashboards.

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FAQ: IGTV

We've added IGTV to CrowdTangle. Learn More.

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My Favorites

“My Favorites” section is visible in the side navigation accordions for Lists, Saved Searches, and Saved Posts.

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FAQ: Link Search

What you need to know about searching for URLs

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CrowdTangle Bot

Why we were pinging your web server

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How is overperforming calculated?

We create benchmarks and use those to compare to posts

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How do you calculate overperforming scores?

Generally it's: (actual interactions) / (expected interactions), but the details get complicated

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Chrome Extension: Why do the items add up to more than the totals?

The totals row on top comes from a different source than the links listed below

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How is interaction rate calculated?

There are few different ways we calculate interaction rate.

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FAQ: Posts and Post Analytics

overperforming, underperforming, interaction rate, interactions, video views, reach, and more!

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FAQ: Intelligence Follower Graphs

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FAQ: Followers

CrowdTangle will now use Followers as the default metric to measure a Facebook Page's audience size.

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Why are numbers different in CrowdTangle, Page Insights, and Creator Studio?

The answer: Different measurement techniques

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FAQ: Interactions Per Post

An overview of CrowdTangle's Interactions Per Post metric

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Why didn't my post show up in the Chrome Extension?

The Secrets of URL Redirection

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Instagram photos are broken!

You're right -- but we're refreshing them in the background

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Help! My CSV download looks terrible

Good news: Under Dashboard Settings is a "delimiter" setting that you can edit

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Do I want to include URLs?

It depends! Most of the time, you don't need to.

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I don't have access to CrowdTangle, but I used to.

Are you seeing "There are no dashboards linked to this Facebook account"?

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How to Search for Query Parameters in a Link

For when you're tracking a campaign or looking for specific links on a given website

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Help! I logged in to the wrong Facebook account, and now CrowdTangle doesn't know who I am

Log out of Facebook, log back in to the right Facebook account, log out of CrowdTangle, then log back in.

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Updated over a week ago

How do I change my email address inside CrowdTangle?

Find it inside the Gear menu, under Edit Email Address.

Written by Elena
Updated over a week ago