FAQs and Troubleshooting

A regularly curated list of the most commonly asked questions

Derek Silverman avatar Matt Garmur avatar Carlin Scrudato avatar +6
29 articles in this collection
Written by Derek Silverman, Matt Garmur, Carlin Scrudato and 6 others

CrowdTangle Codebook

Naomi Shiffman avatar
Written by Naomi Shiffman
Updated over a week ago

How do I download my lists from CrowdTangle to bring them over to Twitter or TweetDeck?

Mariana Musa avatar
Written by Mariana Musa
Updated over a week ago

CrowdTangle Bot

Why we were pinging your web server
Matt Garmur avatar
Written by Matt Garmur
Updated over a week ago

The Secrets of URL Redirection

Or "Why didn't my post show up in the Chrome Extension?"
Todd Kamin avatar
Written by Todd Kamin
Updated over a week ago

Why are numbers different in CrowdTangle, Page Insights, and Creator Studio?

The answer: Different measurement techniques
Carlin Scrudato avatar
Written by Carlin Scrudato
Updated over a week ago

My Favorites

“My Favorites” section is visible in the side navigation accordions for Lists, Saved Searches, and Saved Posts.
Derek Silverman avatar
Written by Derek Silverman
Updated over a week ago

FAQ: Video Length

Derek Silverman avatar
Written by Derek Silverman
Updated over a week ago

Email Opt-in/Verification

What is CrowdTangle? Who is trying to email me?
Matt Garmur avatar
Written by Matt Garmur
Updated over a week ago

FAQ: Notifications

Derek Silverman avatar
Written by Derek Silverman
Updated over a week ago

FAQ: Chrome Extension

Derek Silverman avatar
Written by Derek Silverman
Updated over a week ago

How do you calculate overperforming scores?

Generally it's: (actual interactions) / (expected interactions), but the details get complicated
Matt Garmur avatar
Written by Matt Garmur
Updated over a week ago

Instagram photos are broken!

You're right -- but we're refreshing them in the background
Matt Garmur avatar
Written by Matt Garmur
Updated over a week ago

FAQ: General CrowdTangle Questions

Derek Silverman avatar
Written by Derek Silverman
Updated over a week ago

FAQ: Saved Search

Derek Silverman avatar
Written by Derek Silverman
Updated over a week ago

FAQ: Live Displays

Derek Silverman avatar
Written by Derek Silverman
Updated over a week ago

FAQ: Access & Logging In

Derek Silverman avatar
Written by Derek Silverman
Updated over a week ago

FAQ: Intelligence & Leaderboards

Derek Silverman avatar
Written by Derek Silverman
Updated over a week ago

FAQ: Posts and Post Analytics

overperforming, underperforming, interaction rate, interactions, video views, reach, and more!
Derek Silverman avatar
Written by Derek Silverman
Updated over a week ago

FAQ: Lists

Derek Silverman avatar
Written by Derek Silverman
Updated over a week ago

Help! I logged in to the wrong Facebook account, and now CrowdTangle doesn't know who I am

Log out of Facebook, log back in to the right Facebook account, log out of CrowdTangle, then log back in.
Matt Garmur avatar
Written by Matt Garmur
Updated over a week ago

Do I want to include URLs?

It depends! Most of the time, you don't need to.
Matt Garmur avatar
Written by Matt Garmur
Updated over a week ago

How do you handle Global Pages?

A Global Page is one with a different Page in each country
Matt Garmur avatar
Written by Matt Garmur
Updated over a week ago

How to Search for Query Parameters in a Link

For when you're tracking a campaign or looking for specific links on a given website
George avatar
Written by George
Updated over a week ago

I don't have access to CrowdTangle, but I used to.

Are you seeing "There are no dashboards linked to this Facebook account"?
George avatar
Written by George
Updated over a week ago

Help! My CSV download looks terrible

Good news: Under Dashboard Settings is a "delimiter" setting that you can edit
Matt Garmur avatar
Written by Matt Garmur
Updated over a week ago

How do I change my email address inside CrowdTangle?

Find it inside the Gear menu, under Edit Email Address.
Matt Garmur avatar
Written by Matt Garmur
Updated over a week ago