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FAQs and Troubleshooting
FAQs and Troubleshooting
A regularly curated list of the most commonly asked questions
+10
44 articles in this collection
Written by
Derek Silverman,
Matt Garmur,
Carlin Scrudato
and 10 others
FAQ: Followers
CrowdTangle will now use Followers as the default metric to measure a Facebook Page's audience size.
Written by
Will Bleakley
Updated over a week ago
Common Misconceptions About CrowdTangle Data
Written by
Mariana Musa
Updated over a week ago
FAQ: Discover Top Posts
Learn more about our latest update to Search
Written by
Will Bleakley
Updated over a week ago
FAQ: Interactions Per Post
An overview of CrowdTangle's Interactions Per Post metric
Written by
Amber Burgess
Updated over a week ago
CrowdTangle Search FAQ
Get your questions answered about CrowdTangle Search.
Written by
Will Bleakley
Updated over a week ago
FAQ: Intelligence Follower Graphs
Written by
Will Bleakley
Updated over a week ago
FAQ: Support Operations
How to contact CrowdTangle Support Operations and get your questions answered.
Written by
Reva Gaur
Updated over a week ago
FAQ: Live Displays for Secretaries of State
Written by
Nichole
Updated over a week ago
FAQ: Link Search [BETA]
What you need to know about Link Search
Written by
Derek Silverman
Updated over a week ago
FAQ: IGTV
We've added IGTV to CrowdTangle. Learn More.
Written by
Will Bleakley
Updated over a week ago
FAQ: Downloading Twitter Data
How to download Tweet histories and lists from your Twitter dashboards.
Written by
Will Bleakley
Updated over a week ago
Academics & Researchers FAQ
Frequently Asked Questions for academics and researchers using CrowdTangle.
Written by
Naomi Shiffman
Updated over a week ago
FAQ: Country Filters
Filter post results by country in lists and search
Written by
Will Bleakley
Updated over a week ago
FAQ: Posts with this video
Gain more insights about when videos have been crossposted and shared.
Written by
Will Bleakley
Updated over a week ago
CrowdTangle Codebook
Written by
Naomi Shiffman
Updated over a week ago
CrowdTangle Bot
Why we were pinging your web server
Written by
Matt Garmur
Updated over a week ago
The Secrets of URL Redirection
Or "Why didn't my post show up in the Chrome Extension?"
Written by
Todd Kamin
Updated over a week ago
Why are numbers different in CrowdTangle, Page Insights, and Creator Studio?
The answer: Different measurement techniques
Written by
Carlin Scrudato
Updated over a week ago
My Favorites
“My Favorites” section is visible in the side navigation accordions for Lists, Saved Searches, and Saved Posts.
Written by
Derek Silverman
Updated over a week ago
FAQ: Video Length
Written by
Derek Silverman
Updated over a week ago
Email Opt-in/Verification
What is CrowdTangle? Who is trying to email me?
Written by
Matt Garmur
Updated over a week ago
FAQ: Notifications
Written by
Derek Silverman
Updated over a week ago
Chrome Extension: Why do the items add up to more than the totals?
The totals row on top comes from a different source than the links listed below
Written by
Matt Garmur
Updated over a week ago
FAQ: Chrome Extension
Written by
Derek Silverman
Updated over a week ago
How do you calculate overperforming scores?
Generally it's: (actual interactions) / (expected interactions), but the details get complicated
Written by
Matt Garmur
Updated over a week ago
Instagram photos are broken!
You're right -- but we're refreshing them in the background
Written by
Matt Garmur
Updated over a week ago
FAQ: General CrowdTangle Questions
Written by
Derek Silverman
Updated over a week ago
FAQ: Saved Search
Written by
Derek Silverman
Updated over a week ago
FAQ: Live Displays
Written by
Derek Silverman
Updated over a week ago
FAQ: Intelligence & Leaderboards
Written by
Derek Silverman
Updated over a week ago
FAQ: Access & Logging In
Written by
Derek Silverman
Updated over a week ago
FAQ: Posts and Post Analytics
overperforming, underperforming, interaction rate, interactions, video views, reach, and more!
Written by
Derek Silverman
Updated over a week ago
FAQ: Lists
Written by
Derek Silverman
Updated over a week ago
Help! I logged in to the wrong Facebook account, and now CrowdTangle doesn't know who I am
Log out of Facebook, log back in to the right Facebook account, log out of CrowdTangle, then log back in.
Written by
Matt Garmur
Updated over a week ago
Do I want to include URLs?
It depends! Most of the time, you don't need to.
Written by
Matt Garmur
Updated over a week ago
How do you handle Global Pages?
A Global Page is one with a different Page in each country
Written by
Matt Garmur
Updated over a week ago
How to Search for Query Parameters in a Link
For when you're tracking a campaign or looking for specific links on a given website
Written by
George
Updated over a week ago
I don't have access to CrowdTangle, but I used to.
Are you seeing "There are no dashboards linked to this Facebook account"?
Written by
George
Updated over a week ago
Help! My CSV download looks terrible
Good news: Under Dashboard Settings is a "delimiter" setting that you can edit
Written by
Matt Garmur
Updated over a week ago
How do I change my email address inside CrowdTangle?
Find it inside the Gear menu, under Edit Email Address.
Written by
Matt Garmur
Updated over a week ago
Admin
What data is CrowdTangle tracking?
Many accounts come in automatically, but users can always add any accounts they like.
Written by
Lauren Fraser
Updated this week
Metrics
How is overperforming calculated?
We create benchmarks and use those to compare to posts
Written by
Asha Phillips
Updated over a week ago
How is interaction rate calculated?
There are few different ways we calculate interaction rate.
Written by
Matt Garmur
Updated over a week ago
Features
API Changes - Post IDs
Make sure your API tools are ready to accommodate CrowdTangle Post ID changes on October 20, 2020.
Written by
Naomi Shiffman
Updated over a week ago