FAQs and Troubleshooting

A regularly curated list of the most commonly asked questions

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34 articles in this collection
Written by Derek Silverman, Matt Garmur, Carlin Scrudato and 5 others

Metrics

How is overperforming calculated?

We create benchmarks and use those to compare to posts

Written by Asha Phillips
Updated today

How do you calculate overperforming scores?

Generally it's: (actual interactions) / (expected interactions), but the details get complicated

Written by Matt Garmur
Updated today

Chrome Extension: Why do the items add up to more than the totals?

The totals row on top comes from a different source than the links listed below

Written by Matt Garmur
Updated today

How is interaction rate calculated?

There are few different ways we calculate interaction rate.

Written by Matt Garmur
Updated over a week ago

FAQ: Posts and Post Analytics

overperforming, underperforming, interaction rate, interactions, video views, reach, and more!

Written by Derek Silverman
Updated today

FAQ: Intelligence Follower Graphs

Written by Will Bleakley
Updated today

FAQ: Followers

CrowdTangle will now use Followers as the default metric to measure a Facebook Page's audience size.

Written by Will Bleakley
Updated today

Why are numbers different in CrowdTangle, Page Insights, and Creator Studio?

The answer: Different measurement techniques

Written by Carlin Scrudato
Updated today

FAQ: Interactions Per Post

An overview of CrowdTangle's Interactions Per Post metric

Written by Amber Burgess
Updated today

Features

FAQ: Discover Top Posts

Learn more about our latest update to Search

Written by Will Bleakley
Updated today

How do you handle Global Pages?

A Global Page is one with a different Page in each country

Written by Matt Garmur
Updated today

FAQ: Video Length

Written by Derek Silverman
Updated today

FAQ: My Saved Searches

How to save a search in CrowdTangle Search.

Written by Will Bleakley
Updated today

FAQ: Page Admin Country Filters

Filter post results by country in lists and search

Written by Will Bleakley
Updated today

FAQ: Downloading Twitter Data

How to download Tweet histories and lists from your Twitter dashboards.

Written by Will Bleakley
Updated today

FAQ: IGTV

We've added IGTV to CrowdTangle. Learn More.

Written by Will Bleakley
Updated today

My Favorites

“My Favorites” section is visible in the side navigation accordions for Lists, Saved Searches, and Saved Posts.

Written by Derek Silverman
Updated today

FAQ: Link Search

What you need to know about searching for URLs

Written by Derek Silverman
Updated today

CrowdTangle Bot

Why we were pinging your web server

Written by Matt Garmur
Updated today

General

Why didn't my post show up in the Chrome Extension?

The Secrets of URL Redirection

Written by Todd Kamin
Updated in the last hour

Instagram photos are broken!

You're right -- but we're refreshing them in the background

Written by Matt Garmur
Updated today

Help! My CSV download looks terrible

Good news: Under Dashboard Settings is a "delimiter" setting that you can edit

Written by Matt Garmur
Updated today

Do I want to include URLs?

It depends! Most of the time, you don't need to.

Written by Matt Garmur
Updated today

I don't have access to CrowdTangle, but I used to.

Are you seeing "There are no dashboards linked to this Facebook account"?

Written by George
Updated today

How to Search for Query Parameters in a Link

For when you're tracking a campaign or looking for specific links on a given website

Written by George
Updated today

Help! I logged in to the wrong Facebook account, and now CrowdTangle doesn't know who I am

Log out of Facebook, log back in to the right Facebook account, log out of CrowdTangle, then log back in.

Written by Matt Garmur
Updated today

How do I change my email address inside CrowdTangle?

Find it inside the Gear menu, under Edit Email Address.

Written by Matt Garmur
Updated today

General Product FAQs

FAQ: General CrowdTangle Questions

Written by Derek Silverman
Updated today

FAQ: Access & Logging In

Written by Derek Silverman
Updated today

FAQ: Live Displays

Written by Derek Silverman
Updated today

FAQ: Notifications

Written by Derek Silverman
Updated today

FAQ: Lists

Written by Derek Silverman
Updated today

FAQ: Intelligence & Leaderboards

Written by Derek Silverman
Updated today

FAQ: Saved Search

Written by Derek Silverman
Updated today