This is the Chrome Extension FAQ page. You can learn more about the Chrome Extension here.
Questions Covered in This Article:
- Where can I get the Chrome Extension?
- Is the Chrome Extension the same thing as having a CrowdTangle account?
- Which URLs does the Chrome Extension work with?
- Which platforms does the Chrome Extension search?
- With the latest version (3.0) of the Chrome Extension, how is the data I get from Twitter different?
- How far back does the Chrome Extension search?
- What's the difference between the interactions and referrals sections?
- What does "Total Follower Count" represent?
1) Where can I get the Chrome Extension?
You can find the Chrome Extension in the Chrome Browser App store, located here.
2) Is the Chrome Extension the Same Thing as Having a CrowdTangle Account?
No. The Chrome Extension is a publicly available tool that gives you the benefit of some of CrowdTangle's functionality, but it doesn't come with a full CrowdTangle account. If you try to log into CrowdTangle, you won't see any dashboards to open. You can learn more about requesting a CrowdTangle account here.
3) Which URLs does the Chrome Extension work with?
All of them! You can go to any URL on the web and use the Chrome Extension. CrowdTangle will then check the URL to see if any of the accounts, Pages, or profiles in the CrowdTangle database have shared that link.
4) With the latest version (3.0) of the Chrome Extension, how is the data I get from Twitter different?
Facebook, Instagram, and Reddit data remains the same. Twitter data changes in a couple ways:
- Twitter data will appear significantly faster than before. Lag time should be no more than a few minutes between what appears on Twitter and what is shown in the Chrome Extension.
- Twitter data now be limited to the past 7 days of Tweets.
- Tweets will be surfaced from all public accounts on Twitter instead of just the limited set of partners within the CrowdTangle database. However, Twitter does not guarantee that every single Tweet will be surfaced every time.
- You will need to log into Twitter from the Chrome Extension to view Twitter data.
- Currently, the Chrome Extension does not surface short link referrals on Twitter. However, we are actively looking into a solution for this.
5) Which platforms does the Chrome Extension search?
Facebook, Instagram, Twitter, and Reddit.
6) How far back does the Chrome Extension search?
The Chrome Extension will show up to 500 posts for a given URL. If the URL has had more than 500 posts, it will prioritize the posts from the last 10 days in the results. If a URL has had fewer than 500 posts, you'll see all of the posts in your Chrome Extension results -- regardless of when the posts were dated.
Twitter results, however, are limited to only the last 7 days of activity.
7) What’s the difference between the Interactions and Referrals sections?
The Referrals section at the bottom contains public posts across all the platforms and posts monitored by CrowdTangle. The Interactions section at the top, however, is an additional piece of data from Facebook, which pulls aggregated data from all Facebook posts that reference this URL, including both public and private posts.
The Interactions count at the top represents the number of times a given URL has been shared on Facebook. For Facebook, the number represents the sum of Reactions, Comments, and Shares on across all posts, public and private. As an example, if you create a post with a URL and mark the privacy "Only Me," any interactions on that post will still update this count.
The Referrals section uses just public posts tracked by CrowdTangle, which is a subset for each platform. It shows the individual posts or tweets that mention a given URL, and provides a post preview, post date, and total interaction count for that particular post. The list is ordered by total interactions.
8) What does "Total Followers" represent?
Sum of Page Likes, Twitter Followers, etc. Each account's total is only represented once, even if the account appears multiple times. Users are not de-duplicated, so the final number may include individuals as followers of multiple accounts.